Location: Yulee, Fernandina Beach, Callahan Florida - In person
Job Type: Full-Time
Pay: $16/hr

Retention Bonus - Earn up to $1,750 in your first year on tenure!

Why You'll Love Working With Us:

Comprehensive Benefits Package (available after 60 days):

• Health, Dental & Vision Insurance - 85% employer-paid for employee

• 401(k) with 50% Match (up to 6% of salary)

• Paid Time Off - Vacation + Sick Leave + Floating Holiday

• 11 Paid Holidays

• Retention Bonuses - Earn up to $1,750 in your first year!

• Emerging Leaders Program - Develop your leadership and advance your career

Our Culture:

At Starting Point Behavioral Healthcare we're more than coworkers-we're a community dedicated to healing, hope, and lifelong recovery.

Ready to lead with purpose? Apply now and make a difference where it truly matters.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

OTHER QUALIFICATIONS

Successful completion of Background, MVR and Drug Free Workplace Screenings.

EDUCATION and/or EXPERIENCE:
High School graduate.

COMPETENCIES:

• Suggested Insurance Medical billing.
• Computer literacy
• Excellent written and oral communication skills
• Problem-solving skills

GENERAL EXPECTATIONS:

• Be committed to the mission of the Starting Point Behavioral Healthcare
• Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the healthcare team.
• Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families at Starting Point Behavioral Healthcare
• Be punctual for scheduled work and use time appropriately.
• Perform the required amount of work in a timely fashion with a minimum of errors.
• Be neat and maintain a professional appearance.
• Maintain confidentiality and protect the Practice by abiding by laws and principles related to confidentiality; keep information concerning Practice Operations, patients, and employees confidential.

QUALIFICATIONS NEEDED FOR THE POSITION:

• Successful completion of Background, MVR, and DFWP screenings.
• Must possess professional & courteous internal/external customer service skills.
• Strong organizational skills and the ability to work in a fast-paced team environment.
• Work effectively with a team.
• Ability to communicate articulately and comprehend written and verbal communications.
• Ability to function efficiently in a stressful working environment.
• Ability to work collaboratively with people of diverse cultures and lifestyles.
• Ability to communicate effectively with internal and external customers.
• Ability to problem solve independently and in a team environment.
• A minimum of 2 years of medical office experience along with basic medical terminology and billing (insurance) suggested.

POSITION SUMMARY:
Primarily responsible for effective customer service for all facilities, patients, vendors, insurance companies, referral sources, and co-workers by utilizing excellent, in-depth knowledge of company policies and procedures and insurance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides exceptional customer service, organizational skills and demonstrates the ability to work in a fast-paced team environment.
• Maintain patient confidentiality, always.
• Answers and directs telephone lines in a courteous/timely and professional manner.
• Provide patients with SPBH resources, general information, location, directions, and answers to questions. Referring medical/therapy questions to the appropriate location through the EHR Task/Telephone process.
• Obtain pertinent patient information in accordance with procedural guidelines.
• Coordinates and schedules patients, providers, facility resources, and ancillary staff to appointments and meetings in the software system according to the guidelines established by department leadership
• Assists with coverage within all locations, cross-trained to cover for Centralized Scheduling Specialists.