Multiple Locations Across Nassau County, FL (Fernandina Beach, Yulee, Callahan) – Just North of Jacksonville
Full-Time | $16.00/hr
Make an Impact
Why Join Us?
We invest in our team and prioritize your success:
• Up to $1,750 Retention Bonus (Year 1) + ongoing tenure-based rewards
• Eligible for PSLF
• Health, Dental & Vision Insurance (85% employer-paid for employee coverage)
• $15,000 Employer-Paid Life Insurance
• 401(k) with 50% Match (up to 6%)
• Generous PTO – vacation and sick leave accrual
• Paid Holidays + Floating Holiday
• Leadership & career growth opportunities
• A supportive and mission-driven culture
What You’ll Do
• Provide exceptional customer service to patients, families, vendors, and internal teams
• Answer and direct phone calls in a professional and timely manner
• Schedule appointments and coordinate patients, providers, and facility resources
• Obtain and verify patient information and insurance eligibility prior to services
• Educate patients on services, policies, and procedures, including Open Access processes
• Collect payments and balance cash drawer at the end of each shift
• Maintain accurate documentation and utilize electronic health record (EHR) systems
• Assist with coverage across locations and support centralized scheduling as needed
• Ensure confidentiality and compliance with HIPAA and organizational policies
• Collaborate with team members and support overall departmental operations
What You Bring
• High School Diploma or equivalent
• Minimum of 2 years of medical office experience (preferred)
• Basic knowledge of medical terminology and insurance/billing processes
Preferred
• Experience in a fast-paced healthcare or scheduling environment
• Strong customer service and communication skills
• Computer literacy and experience with EHR systems
• Excellent organizational and problem-solving abilities
• Ability to work effectively in a team-oriented environment
What Success Looks Like
• Positive, professional interactions with patients and stakeholders
• Efficient scheduling and coordination of services
• Accurate data entry, billing support, and documentation
• Timely handling of calls, inquiries, and patient needs
• Strong adherence to confidentiality and compliance standards
Apply Today
Help create a positive first impression and seamless experience for individuals accessing care across Nassau County.