POSITION SUMMARY:
Primarily responsible for effective customer service for all facilities, patients, vendors, insurance companies, referral sources, and co-workers by utilizing excellent, in-depth knowledge of company policies and procedures and insurance.

Pay:$15-$16/hr

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides exceptional customer service, organizational skills and demonstrates the ability to work in a fast-paced team environment.

• Maintain patient confidentiality, always.

• Answers and directs telephone lines in a courteous/timely and professional manner.

• Provide patients with SPBH resources, general information, location, directions, and answers to questions. Referring medical/therapy questions to the appropriate location through the EHR Task/Telephone process.

• Obtain pertinent patient information in accordance with procedural guidelines.

• Coordinates and schedules patients, providers, facility resources, and ancillary staff to appointments and meetings in the software system according to the guidelines established by department leadership

• Assists with coverage within all locations, cross-trained to cover for Centralized Scheduling Specialists.

QUALIFICATIONS:

• High School Graduate

• Successful completion of Background, MVR, and Federal DFWP screenings.

• Must possess professional & courteous internal/external customer service skills.

• Strong organizational skills and the ability to work in a fast-paced team environment.

• Work effectively with a team.

• Ability to communicate articulately and comprehend written and verbal communications.

• Ability to function efficiently in a stressful working environment.

• Ability to work collaboratively with people of diverse cultures and lifestyles.

• Ability to communicate effectively with internal and external customers.

• Ability to problem solve independently and in a team environment.

• A minimum of 2 years of medical office experience along with basic medical terminology and billing (insurance) suggested.

COMPETENCIES:

• Suggested Insurance Medical billing.

• Computer literacy

• Excellent written and oral communication skills

• Problem-solving skills

GENERAL EXPECTATIONS:

• Be committed to the mission of the Starting Point Behavioral Healthcare

• Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the healthcare team.

• Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families at Starting Point Behavioral Healthcare

• Be punctual for scheduled work and use time appropriately.

• Perform the required amount of work in a timely fashion with a minimum of errors.

• Be neat and maintain a professional appearance.

• Maintain confidentiality and protect the Practice by abiding by laws and principles related to confidentiality; keep information concerning Practice Operations, patients, and employees confidential.

BENEFITS:

• Health (85% company paid) /Dental / Vision / Insurance available @ 60 days
• 50% match up to 6% of annual salary
• 11 paid holidays
• 8 hours of vacation and 8 hours of sick leave accrued monthly
• A floating holiday annually
• Emerging leaders program offered to develop the skills of our staff!

Starting Point Behavioral Healthcare is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related conditions), national origin, age, disability, sexual orientation, gender identity, genetic information, veteran status, or any other classification protected by applicable law