Position Details

Centralized Scheduler


Earn up to $1,750 in retention bonus in your first year, plus annual bonuses based on tenure!

We invest in our team and provide opportunities for growth, support, and work-life balance!

  • Health/Dental/Vision Insurance - 85% company paid for employee coverage (available after 60 days).
  • 401(k) Matching Plan - 50% match up to 6% of your annual salary.
  • Paid Time Off - 8 hours of vacation & sick leave accrued monthly, plus a floating holiday each year.
  • Retention Bonus - Earn up to $1,750 in your first year and annual bonuses based on tenure!
  • 11 Paid Holidays - Enjoy time with family and recharge!
  • Aspiring Leaders Program - Build your leadership skills and advance in your career!

At Starting Point Behavioral Healthcare, every team member is valued and respected.

Ready to Make a Meaningful Impact? Apply Today!

If you're looking for a rewarding career where you can change lives and grow professionally, we'd love for you to join our team!

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER QUALIFICATIONS:

Successful completion of Background, MVR and DFWP Screenings.

EDUCATION REQUIREMENTS:
High School graduate.

SUMMARY:
The Centralized Scheduling Specialist (CSS) will be responsible for coordinating and accurately scheduling appointments in the EMR Scheduling Software for all customers. Complete comprehensive customer interviews to gather data to schedule and register customers efficiently and expeditiously. Initiate outbound calls to facilitate registration and scheduling. The CSS is responsible for providing high-quality customer service to all providers, patients, co-workers, and ancillary departments. The CSS will assist with other tasks as assigned.

QUALIFICATIONS NEEDED FOR THE POSITION:

  • Successful completion of Background, MVR, and DFWP screenings.
  • Must possess professional & courteous internal/external customer service skills.
  • Strong organizational skills and the ability to work in a fast-paced team environment.
  • Work effectively with a team.
  • Ability to communicate articulately and comprehend written and verbal communications.
  • Ability to function efficiently in a stressful working environment.
  • Ability to work collaboratively with people of diverse cultures and lifestyles.
  • Ability to communicate effectively with internal and external customers.
  • Ability to problem solve independently and in a team environment.
  • A minimum of 2 years of medical office experience along with basic medical terminology and billing (insurance) suggested.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Coordinates and schedules patients, providers, facility resources, and ancillary staff to appointments and meetings in the software system according to the guidelines established by department leadership.
  • Provides exceptional customer service, organizational skills and demonstrates the ability to work in a fast-paced team environment.
  • Maintain patient confidentiality, always.
  • Answers and directs telephone lines in a courteous/timely and professional manner.
  • Provide patients with SPBH resources, general information, location, directions, and answers to questions. Referring medical/therapy questions to the appropriate location through the EHR Task/Telephone process.
  • Obtain pertinent patient information in accordance with procedural guidelines.
  • Assists with coverage within all locations, cross-trained to cover for Registration Specialists.

COMPETENCIES:

  • Suggested Insurance Medical billing.
  • Computer literacy
  • Excellent written and oral communication skills
  • Problem-solving skills

GENERAL EXPECTATIONS:

  • Be committed to the mission of the Starting Point Behavioral Healthcare
  • Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the healthcare team.
  • Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families at Starting Point Behavioral Healthcare
  • Be punctual for scheduled work and use time appropriately.
  • Perform the required amount of work in a timely fashion with a minimum of errors.
  • Be neat and maintain a professional appearance.
  • Maintain confidentiality and protect the Practice by abiding by laws and principles related to confidentiality; keep information concerning Practice Operations, patients, and employees confidential.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may be required to perform some duties in the community where the individual's are living, employed, or attending school/training.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

ETHICAL STANDARDS OF PROFESSION:

  • The ability to comply with equal employment opportunity requirements;
  • The ability to comply with all federal, state, and local laws at all times;
  • The ability to comply with a workplace of dignity and respect;
  • The ability to comply with HIPAA requirements for protected healthcare information;
  • The ability to take direction and guidance in a respectful manner from managers and supervisors;
  • The ability to comply with the code of conduct and ethics and to interact in a respectful, professional manner in a teamwork setting.



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