Position Details

Care Coordinator


Earn up to $1,750 in retention bonus in your first year, plus annual bonuses based on tenure!

We invest in our team and provide opportunities for growth, support, and work-life balance!

  • Health/Dental/Vision Insurance - 85% company paid for employee coverage (available after 60 days).
  • 401(k) Matching Plan - 50% match up to 6% of your annual salary.
  • Paid Time Off - 8 hours of vacation & sick leave accrued monthly, plus a floating holiday each year.
  • Retention Bonus - Earn up to $1,750 in your first year and annual bonuses based on tenure!
  • 11 Paid Holidays - Enjoy time with family and recharge!
  • Aspiring Leaders Program - Build your leadership skills and advance in your career!

At Starting Point Behavioral Healthcare, every team member is valued and respected.

Ready to Make a Meaningful Impact? Apply Today!

If you're looking for a rewarding career where you can change lives and grow professionally, we'd love for you to join our team!

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER QUALIFICATIONS:

Successful completion of Background, MVR and DFWP Screenings. 

CERTIFICATES/LICENSES/REGISTRATION:

Not applicable

EDUCATION and/or EXPERIENCE:

Typically, these skills are the result of completion of a combination of education and experience equivalent to completion of a bachelor's degree in a social science such as psychology, social work, sociology. 

SUMMARY:

As a part of a multidisciplinary treatment team, the Behavioral Health Care Coordinator role is to participate in the development of a comprehensive treatment plan, coordinate both medical, behavioral health, and specialty care visits, track and monitor progress and makes appropriate referral and linkages in ancillary services and community resources. The Care Coordinator would provide services in a supportive, confidential, and culturally competent manner to reduce stigma associated with accessing behavioral health services.

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EXPERIENCE/KNOWLEDGE:

  • Knowledge of support services that serve Nassau County community.
  • Working knowledge of Agency policies and procedures.
  • Strong clerical/administrative skills including personal computer skills (i.e., Microsoft Office software).
  • Ability to make routine decisions and determine proper action based on experience within the limits of policy and procedures.
  • Effective organizational skills and the ability to handle multiple activities with changing priorities simultaneously.
  • Good oral/written communication skills, effective listening, and interpersonal and good oral presentation skills with small and large groups.
  • Ability to work effectively with people of diverse cultures, ages, and economic backgrounds.

ESSENTIAL DUTIES AND RESPONSIBILITES:

  • Coordinate and monitor behavioral health visits including initial assessment appointment after individual is released from their detox or inpatient setting. Appointments should be made within 7 days of release.
  • Responds to referrals within 72 hours by coordinating with inpatient and detox staff.
  • Complete on-site visits with referral individuals at their place of residence or partner location, to establish rapport.
  • Utilizes electronic medical records and Substance Tracker to document and track all care coordination services and referrals within 24 hours.
  • In coordination with therapist and medication management teams, develop comprehensive treatment support plans for the identified individual on a weekly basis.
  • Complete necessary documentation to facilitate referrals to collaborate with specialty mental health providers to ensure continuity care.
  • Develop, compile, and disseminate culturally relevant resources/referral directory in the broader community.
  • Assist individuals served in decreasing system barriers and navigating the social services network. This may include transportation to the initial visit after release.
  • Advocates for and links the individual with identified needed services and resources prior to or after release. Coordinates all services ensuring the individual's needs are being met toward completion of service plan goals.
  • Weekly reviews and updates individual's medical record and documents care coordination activities according to Agency, State, Medicaid and other accreditation standards and policy and procedures and enters information into the electronic health record.
  • Maintains productivity standards regarding provision of direct services to individuals as established by the agency.
  • Participates as a team member and contributes to the enhancement of the department and the agency. Works with all individuals, employees, and supervisors in a cooperative manner and treats them with dignity and respect.


PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee may be required to perform some duties in the community where the individual's are living, employed, or attending school/training. 

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.  The noise level in the work environment is usually moderate. 

ETHICAL STANDARDS OF PROFESSION: 

  • The ability to comply with equal employment opportunity requirements; 
  • The ability to comply with all federal, state, and local laws at all times; 
  • The ability to comply with a workplace of dignity and respect; 
  • The ability to comply with HIPAA requirements for protected healthcare information; 
  • The ability to take direction and guidance in a respectful manner from managers and supervisors; 
  • The ability to comply with the code of conduct and ethics and to interact in a respectful, professional manner in a teamwork setting.